There’s no question that customer service is vital to your business. Can bad services cause a business to fail? Absolutely.
A lot of you are entrepreneurs and small business owners, most of you likely don’t have a customer support team or agents. Even so, customer service still plays an important role.
This customer service guide will cover both sides of the fence, so I’ll be discussing customer service in the enterprise setting and small business setting. First, we’ll take a closer look at the definition of customer service.
The assistance and advice provided by a company (or individual) to those people who buy or use its products or services.
The old definition refers to assistance and advice from a company. My new definition includes individuals, the entrepreneurs of the world. I feel it should be there, right?
It doesn’t matter if you’re an entrepreneur, business owner or you manage the sales team, all of us that interact with customers have the responsibility to provide customer service. It doesn’t matter if a customer service department is in place, all of us have to take care of our customers. If you don’t, you’ll find yourself out of business or in a new position.
No business can survive without customers and no business can last without good customer service. Is that fair to say? Customer service can be the foundation of a growing business or it can be the reason you have customers exiting out the back door. Customer service relates to us all, it relates to many roles, many positions.
The real question I want to answer for you today, how can we use customer service to grow our business? What customer service strategies and techniques work the best?
In this customer service guide, we’ll be discussing;
- Your Role In Customer Service
- The Impact Of Customer Service
- Evolving Customer Service
- How Important Is Customer Experience
- How We Can Provide Better Customer Service
- The Way You Treat Customers